At Jones Lang LaSalle (JLL), we are shaping the future of real estate for a better world. We're hiring a DC IT Proximity Services professional to join our team in Singapore. In this role, you will coordinate Proximity Service assignments for data centres, delivering standardized services including physical access, remote hands, hardware inventory, installation, cabling, and site management. Your core mission is to coordinate the delivery and operation of IT infrastructure to documented standards and customer expectations.
What You'll Do
- Monitor physical conditions of servers and other IT infrastructure.
- Manage network cables, routers, and other network-related equipment.
- Monitor HVAC, power, and other systems within the DC facility.
- Communicate with the team for all service request information.
- Quickly determine if issues require communication for SME support.
- Produce monthly reporting on capacity, utilisation, and forecasting.
- Provide extensive troubleshooting support when needed.
- Update hardware inventory and cable port availability in the DCIM system.
- Perform hardware installations (rack/stack) and cable installations (routing, terminating, structured cabling), including troubleshooting and testing.
- Perform hardware decommissioning and cable removal.
- Perform remote hands support (e.g., power cycles, inspections, swap out failed components, hardware upgrades, cable testing, handling storage media, and entering troubleshooting commands).
- Prepare and coordinate incoming/outgoing shipments, comparing packing lists with purchase details.
- Support Service Management processes (e.g., Service Request, Incident, Change) by creating, updating, and closing associated tickets.
- Oversee and support physical access processes to maintain secure Data Centre facilities.
- Oversee, track, maintain, and order adequate sparing, cabinets, and consumable levels.
- Perform physical audits and ensure the Service Management database is updated and accurate.
- Handle tape backup media and prepare for offsite storage if applicable.
- Collaborate and maintain business relationships to meet and exceed client expectations.
- Train and provide oversight to improve service levels.
- Coordinate projects involving Data Centre Solution tools, space planning, power, and cabling requirements; work with Client/Vendor to order cables and supplies.
- Allocate job tasks to staff; may maintain shift scheduling and approve timecards.
- Act as a point of escalation.
What We're Looking For
- 1-3 years of Data Centre Technician L2 experience.
- 1-3 years of Data Centre Engineer experience at L2.
- Experience in managing Nlyte and keeping data entry up to date.
- Coordinates delivery and operation of IT infrastructure (hardware and cabling) to documented strategy, standards, service catalogue, and industry specifications (i.e., ISO9001 and ISO27001).
- Participates in the management of 24x7 Proximity Services operations for assigned data centres.
- Participates in data centre provisioning forums and reviews industry standards for whitespace planning.
- Fosters a culture of customer-focused behaviours and continuous operational improvement.
- Participates in the delivery of data centre optimization and closure programs.
- Knowledge of Nlyte DCIM.
- Experience with Server/Networking hardware.
- Strong knowledge of PC and Server Hardware as well as networking.
- Strong understanding of Data Centre Power schemes.
- Strong verbal and written communication skills.
Technical Stack
- Nlyte DCIM
- Server/Networking hardware
Work Mode
This is an onsite position based in Singapore.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
