TigerData is looking for a Database Support Engineer - Weekend Night Shift to join our remote-first, globally distributed team. In this permanent role, you will provide deep technical support for TimescaleDB, interacting with customers daily during a 4-day, 10-hour shift schedule (11pm - 9am IST, Friday-Monday).

What You'll Do

Work with customers across a wide spectrum of topics, from basic TimescaleDB administration to deep consultative conversations on design, optimization, and implementation.
Manage technical support cases from initial contact through to resolution.
Develop and maintain close relationships with customers to help them achieve success with our platform.

What We're Looking For

A Bachelor’s degree in computer science, information systems, or equivalent practical experience.
Hands-on experience with relational databases at scale, including administration, data modeling, and query optimization.
Specific experience with relational databases, with PostgreSQL being a strong plus.
Proven experience as a technical support professional serving external customers.
A strong aptitude for understanding and learning new software products quickly.
Excellent communication skills and the ability to explain complex technical concepts with patience and empathy to varied audiences.

Nice to Have

Familiarity with TimescaleDB.
Knowledge of broad cloud computing concepts and experience with AWS, GCP, and Azure.
Experience with Relational and NoSQL databases, as well as data modeling tools.
Familiarity with PostgreSQL best practices, Query Plan analysis, backup/restore, and migrations.
A strong sense of curiosity and a willingness to tackle unfamiliar problems and learn along the way.

Technical Stack

PostgreSQL, TimescaleDB, Hypertables, Hypercore, vector search
AWS, GCP, Azure
Docker, Kubernetes
Python, Go

Team & Environment

You will join a growing, international team that is globally distributed and operates on a remote-first basis.

Benefits & Compensation

Annual compensation of $50,000 USD.
Flexible PTO and comprehensive family leave policies.
Fridays off in August.
Fully remote opportunities globally.
Stock options for long-term growth.
Monthly WiFi stipend.
Access to professional development and educational resources.
Premium insurance options for you and your family (for US-based employees).

Work Mode

This is a fully remote, global position.

TigerData is an equal opportunity employer committed to diversity, curiosity, and collaboration. Our mission is to empower developers and businesses with the fastest PostgreSQL platform.