Patrique Mercier Recruitment is hiring a Danish Speaking Support Center Analyst to work remotely from Greece. You will serve as the main point of contact for Danish-speaking clients, handling inquiries and troubleshooting technical and product-related issues while collaborating with internal teams to ensure a seamless support experience.
What You'll Do
- Serve as the main point of contact for Danish-speaking clients, handling inquiries through phone, email, and chat.
- Troubleshoot and resolve various technical and product-related issues, ensuring high client satisfaction.
- Document all customer interactions and resolutions accurately within the support ticketing system.
- Assist clients in understanding product features and provide training as necessary.
- Collaborate with other departments to escalate complex issues and continually improve support operations.
- Monitor ticket statuses and follow up with customers to ensure timely resolutions.
- Stay informed about new products, updates, and industry trends to enhance service delivery.
What We're Looking For
- Fluency in Danish and English, with strong written and verbal communication skills.
- Excellent troubleshooting skills and the capability to offer effective solutions to clients.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Strong commitment to customer service excellence and the ability to work collaboratively as part of a team.
- A proactive attitude towards learning new technologies and adapting to processes.
Nice to Have
- Prior experience in a customer support or technical support role is advantageous.
- Familiarity with support ticketing systems and CRM software is a plus.
Benefits & Compensation
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package (Flight, Airport Transfer And Hotel)
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
Work Mode
This is a remote position based in Greece.
