Responsibilities
- Act as the primary contact for Danish-speaking customers, managing inquiries via phone, email, and live chat.
- Diagnose and resolve technical and product-related problems while maintaining high satisfaction levels.
- Record all customer communications and solutions accurately in the ticketing system.
- Guide clients in understanding product functionalities and deliver training when needed.
- Work with internal teams to escalate difficult cases and enhance support processes.
- Track support tickets and follow up with users to confirm prompt resolution.
- Keep up-to-date with new product releases, updates, and industry developments to improve support quality.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package (Flight, Airport Transfer And Hotel)
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year And Much More...
Compensation
Competitive Monthly Salary with Monthly Performance Bonus, 2 Extra Salaries Per Year
Work Arrangement
Remote
Team
Client-facing support team
Other
- Fluency in Danish and English required
- Fully Paid Relocation Package (Flight, Airport Transfer And Hotel)
- Fully Paid Training
