Patrique Mercier Recruitment is seeking a Danish Speaking Customer Support professional for a leading online streaming service. You will provide outstanding support to Danish-speaking clients, resolving inquiries and technical issues to ensure a seamless viewing experience.

What You'll Do

Provide customer support to Danish-speaking clients via phone, email, and chat.
Assist with account management, content availability, and technical troubleshooting.
Resolve customer complaints and proactively enhance the viewing experience.
Document customer interactions and ensure follow-up on all queries.
Collaborate with technical teams to troubleshoot complex issues.
Stay updated on the latest content, features, and industry trends.
Gather customer feedback for service and user experience improvements.

What We're Looking For

Fluency in Danish and English, both written and spoken.
Demonstrated experience in a customer service role.
Excellent communication skills and a consistently customer-focused approach.
Strong problem-solving skills and the ability to work effectively under pressure.
Proficiency with customer support software and standard office applications.
A detail-oriented mindset with the ability to manage multiple tasks.
Flexibility to work varied hours, including evenings and weekends.