Mercier Consultancy is seeking a Danish Speaking Customer Support Agent to be the first point of contact for an international airline's passengers. You will handle inquiries related to bookings, baggage, and travel policies, ensuring a positive customer experience.

What You'll Do

Respond to customer inquiries via phone, email, and chat in Danish related to flight bookings and airline services.
Assist passengers with changes to reservations, cancellations, and rebooking options.
Provide detailed information about baggage policies, airport services, and travel guidelines.
Document customer interactions accurately for reporting and quality assurance.
Collaborate with various departments to resolve customer issues efficiently.
Stay informed about flight schedules, route changes, and promotional offers.
Encourage customer loyalty through positive engagement and exceptional service.

What We're Looking For

Fluency in Danish and English, both written and spoken.
Excellent communication skills and a customer-centric approach.
Ability to handle high-pressure situations and manage multiple inquiries effectively.
Team-oriented mindset with a willingness to learn and adapt.
Flexibility to work various shifts, including evenings, weekends, and holidays as required.