Mercier Consultancy MD is looking for a Danish Speaking Customer Service Representative to support customers of a leading smart home technology company. You'll provide expert assistance for smart home products and services, delivering a high-quality customer experience from our office in Greece.
What You'll Do
- Respond to customer inquiries related to smart home products and services through phone, email, and live chat in Danish.
- Assist customers with setup, troubleshooting, and usage of smart home devices.
- Provide clear and helpful information regarding product features, installation, and compatibility.
- Document customer interactions accurately in our CRM system for tracking and follow-up.
- Work collaboratively with technical support teams to resolve complex issues efficiently.
- Stay up-to-date on the latest trends and features in smart home technology to provide informed assistance.
What We're Looking For
- Fluency in Danish (both written and spoken) is essential.
- Previous experience in customer service.
- Strong communication skills and a friendly, customer-focused demeanor.
- Proficiency in troubleshooting technical issues and providing solutions.
- Ability to manage multiple customer inquiries in a fast-paced environment.
- Familiarity with CRM software and customer support technologies.
- Willingness to relocate to Greece for work and adapt to a new culture.
Nice to Have
- Knowledge of English is an advantage.
- Previous experience in the technology or smart home industry.
Technical Stack
- CRM software
- Customer support technologies
Team & Environment
You will work collaboratively with technical support teams to resolve customer issues efficiently.
Benefits & Compensation
- Competitive Monthly Salary
- 2 Extra Salaries Per Year
- Fully Paid Relocation Package
- Fully Paid Training
- Health Insurance
Work Mode
This is an in-office position based in Greece.
Mercier Consultancy MD is an equal opportunity employer.
