The Cycling Specialist is a front-line role at Specialized's Company Owned Retail store in Santa Clarita, CA, serving as a host, mentor, and brand advocate for riders. This position delivers world-class rider service, supports sales goals, and creates inclusive, transformative, and locally authentic experiences for both in-store and remote customers.
What You'll Do
- Deliver world class rider-service that ensures ongoing sales and high levels of rider satisfaction
- Meeting and making a connection with riders, asking questions, and listening to riders' needs, then giving options and advice on meeting those needs
- Inspiring the rider to buy, celebrating the purchase, and creating a lasting positive impression of the specialist, Specialized, and the purchase process
- Delivering transformative, inclusive, ride-focused, locally authentic, and collaborative experiences for staff and riders alike inside and out, c/o the Specialized Retail Way
- Assist in ensuring that visual merchandising standards are met and maintained, restocking as needed, ensuring product presentation areas remain clean and organized
- General cleanliness standards are set at store opening, maintained throughout the day, and reset at close of business, including light janitorial duty
- Use company literature/resources and available training to stay current on product features
- Regular, dependable attendance and punctuality
What We're Looking For
- Passion for cycling and the Specialized brand
- Excellent communication with the ability to effectively interact with riders and team members
- Ability to stand for extensive time periods; while occasionally walking, kneeling, or reaching
- Able to lift at least 50 lbs. or more and use proper lifting skills
Nice to Have
- Bike shop experience preferred
- A current or former retail employee with 1+ years of experience preferred
Benefits & Compensation
- Competitive health care (Medical PPO or HDHP)
- Health Savings Account (HSA)
- Short and Long Term Disability
- Company sponsored life insurance
- Optional Term Life Insurance
- Optional Critical Illness insurance
- Optional Critical Accident insurance
- Competitive vacation package
- 401(k) with match
- 8 Weeks paid parental leave
- Paid company holidays
- Employee discounts on all product
- Deep partner retail discounts
- Fitness & Events Reimbursement
- Employee Assistance Program
- Commuter Benefits if applicable in state
We want to increase representation of all races, genders, and body types in the cycling industry and are committed to building a diverse and inclusive workforce where all people thrive. We encourage everyone – especially those from marginalized groups – to apply to our job postings and help us earn the position as the rider’s brand of choice.
