CrowdStrike is looking for a Customer Value Strategist to own and scale the Customer Value Program across Marketing, Sales, and Sales Enablement. In this role, you will drive the strategy, execution, and measurement of business value initiatives that prove customer outcomes and accelerate sales cycles for our enterprise B2B SaaS platform.

What You'll Do

Proactively own business value workstreams from ideation through enablement to measurement, managing complex, cross-functional initiatives.
Build and maintain strategic relationships with stakeholders across Marketing, Field Sales, Sales Enablement, and Product teams.
Develop project plans, manage timelines, and drive accountability across multiple concurrent initiatives.
Design and build business value benchmark and customer outcome frameworks based on internal and external data sources.
Develop compelling business value narratives and enablement materials (playbooks, webinars, case studies) tailored to different audiences.
Translate complex product technical capabilities into quantifiable business outcomes.
Build and maintain dashboards that track program KPIs, customer outcomes, and business value metrics.
Analyze customer data to identify trends, validate value propositions, and optimize value models.
Monitor industry reports, research, and competitive trends; advise the Value Engineering team on model updates.
Enable field teams through targeted training, office hours, and just-in-time support.
Provide technical and operational support for program tooling.
Continuously optimize user experience and program effectiveness based on feedback and data.

What We're Looking For

5+ years of experience in business value, sales operations, product marketing, or strategic program management within enterprise B2B SaaS.
Proven track record developing strategies, benchmarks, and enablement in collaboration with Marketing and Sales teams.
Strong project/program management skills with ability to manage multiple complex initiatives simultaneously in fast-paced environments.
Data fluency: Comfortable with data analysis, building dashboards (Tableau, PowerBI, or similar), and translating data into actionable insights.
Mastery of financial metrics (NPV, IRR, Payback, TCO) and value-based selling methodologies (MEDDPICC, Value Selling, etc.).
Excellent content creation and communication skills; ability to craft compelling narratives for technical and executive audiences.
Advanced PowerPoint and Excel skills; experience with Salesforce, Gainsight, or similar platforms.
High emotional intelligence and executive presence; comfortable presenting to senior leadership.

Nice to Have

Experience managing SaaS applications and collaborating with Product teams on requirements, roadmaps, and UX optimization.
Background in cybersecurity or adjacent industries.
Experience with customer success metrics and outcome-based selling.

Technical Stack

Tableau
PowerBI
Salesforce
Gainsight

Team & Environment

This role reports to the Director, Value Strategy and Program.

Benefits & Compensation

Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays
Paid parental and adoption leaves
Professional development opportunities for all employees
Employee Networks, geographic neighborhood groups, and volunteer opportunities
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe
Salary: $57,000 - $90,000 per year

Work Mode

This is a remote position open to candidates located in the U.S.

CrowdStrike is proud to be an equal opportunity employer committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed.