Propelus is looking for a Customer Support Specialist (Part Time) to join our team. In this role, you will provide essential remote customer support to licensed professionals who are tracking their continuing education for license renewal. This is a part-time, temporary position requiring 20-29 hours per week for 6-8 months, with the potential for conversion to a permanent role.

What You'll Do

Assist customers through live chat, email, and phone support, with phone support accounting for 80-100% of your time.
Provide delightful customer service through casual, unscripted conversations.
Maintain detailed product knowledge to engage in consumer education and support sales efforts.
Provide customer feedback and data to internal teams across the company.
Write internal documentation and tutorials.

What We're Looking For

2+ years of previous contact center experience with a track record of success handling live chats, email, and phone support.
Fluency in English is mandatory for effective communication, both written and verbal.
Writes in a clear and concise manner.
Enjoys teaching others and explaining technical concepts.
Has patience to listen and understand what customers are trying to accomplish.
Knows how to communicate in a friendly, professional manner.
Is a continuous learner who proactively pursues growth.
Pays high attention to detail.
Has functional knowledge of computers and can perform basic troubleshooting.
Has ongoing access to a quiet workspace to conduct professional business.
Must provide your own computer, headset, and reliable high-speed internet.

Nice to Have

Spanish-speaking skills.
Associate degree or higher.

Benefits & Compensation

Compensation starts at $18 per hour and aligns with an employee's experience level and geographic area.
Professional development allowance.
Flexibility for balancing work with the rest of life and ample PTO, including paid time off for volunteering, your birthday, and becoming a new parent.
401K with company matching, as well as financial planning education and resources (for US employees).
Employees can choose from HSA, FSA, and traditional insurance options for medical, dental, and vision coverage for themselves and dependents (for US employees).
Lifestyle Spending Account (LSA): annual lifestyle spending account for personal well-being (for US employees).
100% health insurance premium coverage with national and international coverage (for Colombia employees).
Propelus Flex Club: flexible benefits platform with monthly points and exclusive discounts (for Colombia employees).
Company-paid life insurance policy (for Colombia employees).

Work Mode

This is a remote, global position for candidates located in the United States.

We are an equal opportunity employer and value diversity at Propelus. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.