About the Role
This position involves providing expert assistance to customers in the Nordic region, resolving issues efficiently, and contributing to continuous improvements in service delivery.
Responsibilities
- Respond to customer inquiries via email and chat
- Troubleshoot technical problems reported by users
- Escalate complex issues to appropriate teams
- Maintain accurate records of customer interactions
- Follow up on unresolved cases in a timely manner
- Provide feedback to product teams based on customer input
- Assist in creating and updating support documentation
- Ensure adherence to service level agreements
- Communicate clearly and professionally in English and Nordic languages
- Adapt quickly to new tools and processes
- Monitor customer satisfaction and identify areas for improvement
- Collaborate with team members to share knowledge
- Handle sensitive customer data with confidentiality
- Work according to schedule during business hours in the Nordic timezone
- Support customers across various platforms and devices
- Identify recurring issues and suggest systemic fixes
- Participate in team meetings and training sessions
- Represent the customer perspective in internal discussions
- Use support software to manage tickets efficiently
- Maintain a customer-first approach in all interactions
Nice to Have
- Experience supporting software products
- Knowledge of Nordic market expectations
- Background in IT support
- Familiarity with SaaS platforms
- Higher education in a relevant field
Compensation
Competitive salary with benefits
Work Arrangement
Hybrid work model
Team
Part of a growing customer support team
Why This Role Matters
- Your work directly impacts customer trust and product reliability in the Nordic region.
- You’ll be a key point of contact for users relying on our services daily.
What to Expect
- Daily interaction with customers facing real-time issues.
- Regular collaboration with engineering and product teams to improve user experience.
Available for qualified candidates
