Two is hiring a Customer Support Specialist (Nordics)

We're revolutionizing B2B commerce by reimagining how businesses transact payments and streamline financial interactions. Our vision is to eliminate friction in commercial exchanges, delivering consumer-grade experiences in the business marketplace. We're developing innovative solutions that combine instantaneous credit evaluation, seamless transaction processes, and sophisticated risk management to accelerate sales efficiency. With remarkable monthly growth and expanding European market presence, we're positioned to become a global leader in payment technologies by 2027. Supported by premier investment partners and renowned fintech visionaries, we've secured substantial funding to fuel our ambitious trajectory. Our team embodies diversity, ambition, and a shared commitment to transformative innovation. We're seeking a proactive and inquisitive Customer Support Specialist to enhance our international support team. You'll empower local merchants by maximizing platform utility, solving complex challenges, and significantly improving customer experiences. This role offers more than ticket resolution—you'll actively contribute to service enhancement, process optimization, and ensuring smooth merchant interactions. It represents an exceptional opportunity to develop skills in a dynamic financial technology environment. Our organization embraces a flexible work model supporting both remote and onsite collaboration. The ideal candidate will be based in our primary metropolitan office. Key Responsibilities: • Support Primary Merchants: Assist local merchants with platform navigation, onboarding, and inquiries • Manage Complex Scenarios: Address escalated issues through multiple communication channels • Deliver Professional Communication: Provide empathetic, precise support in multiple languages • Cross-Functional Collaboration: Engage with operational and technical teams to identify improvements • Process Enhancement: Recommend workflow refinements and documentation strategies • Continuous Learning: Develop expertise in payment technologies and mentor team members Requirements: • 1-3 years customer support experience, preferably involving complex issue resolution • Bilingual proficiency in primary local language and English • Strong problem-solving capabilities and issue ownership • Fintech/SaaS background preferred • Comfortable utilizing customer relationship management platforms Recruitment Process: • Initial video consultation (30 minutes) • Hiring manager interview (1 hour) • Practical assessment (1 hour) • Final interview (1 hour) Expected process completion: 3-4 weeks Benefits: • Annual wellness allowance • Professional development funding • Technology support stipend • Equity participation • Cutting-edge technological environment • Flexible work arrangement