Responsibilities
- Rapidly and effectively resolve client issues
- Helping clients and partners to handle requests to cancel or change bookings through our CRM system
- Advise clients: Provide expert advice on bookings and our products
- Communicate: Engage with suppliers, hotels, and clients via email and phone
- Work with systems: Utilize CRM systems and our internal databases efficiently
Requirements
- English Proficiency: Upper Intermediate level (both spoken and written)
- Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility
- Quick Learner: Ability to learn quickly and stay results-focused
- Tech Requirements: A functioning computer and microphone
Nice to Have
- Travel Knowledge: Understanding of the travel business and booking systems is an advantage!
Benefits
- Remote Work: Work from the comfort of your home
- Great Team: Join a young and active team of super specialists
- Flexible Schedule: 2 days-on after 2-days off from 3 p.m. to 3 a.m. Argentina time
- Competitive Salary: Earn a base salary of 600 EUR + up to 150 EUR in bonus KPI
- Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills
- Continuous Learning: Access to seminars, trainings, and conferences
- We’ll even help you get to any conference you want to attend
- Perks: Enjoy corporate discounts on hotels and other services
Work Arrangement
Remote (Worldwide)
Team
Structure: Part of the Modification Team within Customer Support
Additional Information
- Flexible Schedule: 2 days-on after 2-days off from 3 p.m. to 3 a.m. Argentina time
- Tech Requirements: A functioning computer and microphone
- One minute Internet Speed Test: Just to make sure you’re all set for remote work
- Language requirement: English proficiency at Upper Intermediate level (both spoken and written)
