RateHawk, a fast-growing international travel-tech company, is looking for a Customer Support Specialist to join our Modification Team. You will play a key role in resolving client booking issues and providing expert advice, working remotely to ensure smooth operations and high client satisfaction. We are passionate about travel and technology and offer a fantastic culture with plenty of opportunities for growth.
What You'll Do
- Rapidly and effectively resolve client issues related to booking cancellations or changes through our CRM system.
- Advise clients by providing expert guidance on bookings and company products.
- Communicate professionally with suppliers, hotels, and clients via email and phone.
- Utilize CRM systems and internal databases efficiently to manage and resolve cases.
What We're Looking For
- English proficiency at an Upper Intermediate level or higher, both spoken and written.
- Essential soft skills: kindness, empathy, stress-resistance, politeness, and responsibility.
- Ability to learn new processes quickly and maintain a consistent, results-focused approach.
- A personal, functioning computer and microphone for remote work.
Nice to Have
- An understanding of the travel business and common booking systems.
Technical Stack
- CRM system
- Internal databases
Team & Environment
You'll join a young, active, and highly skilled team of super specialists.
Benefits & Compensation
- Base salary of 600 EUR plus a performance bonus of up to 150 EUR.
- Fully remote work from home.
- Flexible schedule: work on a rotating pattern of 2 days-on followed by 2 days-off, from 3 p.m. to 3 a.m. Argentina time.
- Access to professional seminars, trainings, and conferences with support for attendance.
- Corporate discounts on hotels and other services.
- Challenging tasks designed to elevate your professional skills.
Work Mode
This is a fully remote position.
RateHawk is an equal opportunity employer.
