About the Role
This role supports customers by delivering technical expertise and resolving product-related issues in the field, primarily within the Dallas-Fort Worth metro. The specialist ensures clients receive timely, accurate support to maintain product performance and satisfaction.
Responsibilities
- Provide on-site and remote assistance to customers using technical products
- Diagnose and resolve equipment or software issues efficiently
- Train clients on proper product operation and troubleshooting
- Document service interactions and outcomes in company systems
- Respond to customer inquiries within established service level agreements
- Escalate complex technical problems to appropriate internal teams
- Maintain up-to-date knowledge of product updates and features
- Collaborate with sales teams to support client onboarding
- Conduct routine product checks and preventive maintenance
- Ensure compliance with safety and regulatory standards during field visits
- Gather customer feedback and relay insights to product teams
- Adapt communication style to suit diverse client needs
- Manage multiple service requests with attention to priority and timing
- Work independently with minimal daily supervision
- Travel locally to customer locations as needed
- Support after-hours or emergency service calls when required
- Maintain accurate records of parts and equipment usage
- Follow company protocols for customer data privacy
- Participate in ongoing technical training programs
- Assist in product demonstrations for prospective clients
- Monitor customer satisfaction and follow up on concerns
- Coordinate with logistics for equipment delivery and pickup
- Report field trends that may indicate broader product issues
- Use mobile tools to update service status in real time
- Promote customer retention through reliable, professional service
Compensation
Competitive salary and benefits package
Work Arrangement
Remote with local field presence required in the Dallas-Fort Worth area, TX
Team
Part of a regional customer service team focused on technical support and client engagement
Why Join Us
- Opportunity to work in a high-impact role supporting critical health technologies
- Supportive team environment with career development resources
- Flexible remote work model with meaningful field engagement
Location
- This position requires residency in the Dallas-Fort Worth metropolitan area
- Field visits are conducted across North Texas; remote office setup allowed
Not available
