Paired is looking for a Customer Support Specialist to be the primary voice of our US-based manufacturing client to their customers. In this role, you will handle everything from order updates to packaging guidance, primarily through HubSpot tickets and live chat.
What You'll Do
- Respond to customer inquiries via HubSpot (email, live chat, tickets) with speed and empathy.
- Handle inbound and outbound phone calls for clarifications, escalations, and relationship building.
- Troubleshoot order issues, product questions, and platform navigation.
- Collaborate across teams to identify and resolve recurring issues.
- Maintain detailed records and ensure every customer feels valued and supported.
- Meet response time targets and quality metrics.
What We're Looking For
- 2+ years of customer support experience (B2B or ecommerce preferred).
- Excellent written and verbal English communication.
- Proficiency with HubSpot or similar CRM/ticketing systems.
- Calm under pressure with strong problem-solving skills.
- Ability to work independently and prioritize effectively.
Nice to Have
- Minimal accent preferred for phone calls.
- Experience with packaging, shipping, or e-commerce operations.
Technical Stack
- HubSpot
Benefits & Compensation
- Remote-first company with flexible hours.
- Growth opportunity with a fast-scaling startup.
- Direct impact on customer experience and company success.
- Collaborative team environment.
Work Mode
This is a fully remote position open to global applicants.
Paired is an equal opportunity employer committed to providing great jobs to talented people, no matter where they are located.
