Provide support to our customers using the company channels - tickets, chat, email and online meetings.
Liaise with our L2 team to find solutions.
Help troubleshoot our API and solve technical problems.
Support our partners and clients navigate the WhatsApp API ecosystem.
Communicate with Meta representatives.
Close collaboration with LATAM Sales and Account Management Teams.
Your role will be key in helping clients optimise their use of WhatsApp for marketing and messaging automation.

Digital native
2+ years of experience in a customer support or technical role
2+ years of experience working with APIs, debugging applications, checking logs and testing
You identify problems and show initiative in finding simple solutions together with your team
You are fluent in English and Portuguese
You pay attention to detail and can structure your own day-to-day tasks.

Here’s an opportunity to shape a whole new industry in Performance Messaging Solutions.
You’ll be joining a team of experienced entrepreneurs who run a bootstrapped global company.
Join a dynamic, innovative team where you'll collaborate with some of the brightest minds in tech.
Enjoy daily opportunities to learn, grow, and push the boundaries of what's possible.
Work from anywhere in the world with full remote flexibility.
Receive a competitive remuneration package that reflects your skills and experience.

Structure: Collaborate with LATAM Sales and Account Management Teams and L2 support team.

Background check may be conducted as part of the recruitment and selection process, including verification of professional experience, educational background, and other relevant information.
Must be able to manage yourself in a fully remote and global company.
Must understand your own capabilities to work in an asynchronous way and at your optimal pace.

360dialog GmbH is hiring a Customer Support Specialist - Brazil | Remote

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