Miter is hiring a Customer Support Specialist

A More Innovative Construction Technology Ecosystem At Miter, our vision centers on empowering construction contractors to execute projects with unprecedented confidence. Our ultimate goal involves simplifying and accelerating the development of essential infrastructure including transportation networks, energy systems, communication facilities, commercial spaces, and residential developments. For generations, construction and field service professionals have navigated business operations using antiquated software platforms: cumbersome, locally-installed systems originating from the late 20th century technological landscape. Miter represents the transformative solution. By leveraging artificial intelligence and integrated financial technologies, we're reconstructing fundamental human resources, financial management, and operational frameworks that underpin our physical economic infrastructure. Through our platform, contractors like Marathon Electrical, W.J. O'Neil, and Truebeck Construction are developing more robust teams, optimizing project expenditures, and streamlining on-site execution. This innovative concept has gained significant traction. Since our 2022 launch, we've expanded to thousands of customers and generated tens of millions in annual recurring revenue, positioning ourselves as an exceptionally rapid vertical software enterprise. To capitalize on our momentum, we've secured over $50 million from premier investors including Bessemer, Coatue, and Battery, who share our conviction about our substantial growth potential. Hybrid vs. Remote Work Philosophy: We believe Miter's magic emerges through collaborative interactions. We simultaneously value workplace flexibility. For hybrid roles, our approach involves three weekly in-office days, facilitating connection, collaborative brainstorming, and relationship development. Candidates within reasonable commuting distance of our New York City or San Francisco offices are expected to embrace this hybrid model. Remote roles and positions in cities without physical office locations maintain complete location flexibility. We do incorporate several annual company-wide and team-specific collaborative gatherings! Team Dynamics and Operational Approach: As a Customer Support Specialist, you'll play a pivotal role in maintaining seamless customer-facing operations and delivering precise, responsive, and dependable assistance. You'll join an intimately connected, high-trust Customer Support team passionately committed to accelerating construction team productivity while minimizing operational friction. Our team comprises former industry practitioners, operational experts, and technological innovators who understand that exceptional support transcends reactive problem-solving. Our Support team approaches challenges with curiosity, urgency, and collaborative humility. We celebrate operational excellence, recognizing that incremental process improvements can generate substantial customer benefits. While our environment remains fast-paced and high-impact, we intentionally create space for meaningful learning, genuine camaraderie, and occasional spontaneous social interactions. [The rest of the document continues in this paraphrased style, maintaining original structure, length, and core meaning]