Requirements
- 2 to 3 years of experience in technical customer support within a SaaS or rapidly scaling technology organization
- Proven ability to collaborate remotely with international teams in a startup environment
- Hands-on experience diagnosing and resolving technical problems involving APIs or web browser errors
- Strong attention to detail and commitment to delivering accurate, high-quality support
- Self-driven with a focus on taking initiative and executing tasks efficiently
Nice to Have
- Demonstrated interest in artificial intelligence and emerging technologies, with added advantage for prior use of the platform
Benefits
- Opportunity to contribute to groundbreaking advancements in AI within a forward-thinking, innovative environment
- Access to diverse growth opportunities that extend beyond core responsibilities
- Annual discretionary budget allocated to support ongoing learning and professional development
- Flexible annual stipend to facilitate in-person meetups with team members worldwide
- Company-wide annual offsite held in a new international destination each year, previously hosted in Croatia and Italy
- Monthly stipend available for co-working space access for team members not based near primary office locations
Required
- 2-3 years experience in a technical customer support department in SaaS or at a high-growth technology company
- Experience working in a start-up with international teams in a remote setting
- Experience troubleshooting technical issues related to APIs or browser errors
- A detail-oriented mindset with a focus on delivering high-quality work
- Autonomous and execution-focused mindset
Preferred
General interest in AI and technology (you will get extra points if you are already an ElevenLabs user!)
Benefits
- Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
- Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
- Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
- Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
- Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
- Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
