Responsibilities
- Spend your time interacting directly with our customers over chat, email and phone, providing them with an effective, easy and enjoyable Pleo experience.
- Troubleshoot and resolve customers issues related to the Pleo product, and escalate to the appropriate internal team where needed
- Provide feedback and support cross-functional teams on product development based on customer insights
- Share learnings and contribute to our knowledge base to ensure growth and knowledge sharing across the team, and beyond
Requirements
- Have fluency in written and spoken English as well as Danish or German
- Have a persistent and analytical approach to problem-solving
- Have a genuine desire to work in a fast-paced, fast-changing and collaborative environment
- Have experience with Support tools such as FreshWorks, Intercom or Zendesk
Nice to Have
- Love providing fantastic, high-touch customer support on live chat, email and phone
- Are able to explain complicated problems in the simplest terms
- Are tech-savvy, resilient and curious
- Have experience with accounting, bookkeeping, financial technology or other relevant product within SaaS
Benefits
- Your own Pleo card (no more out-of-pocket spending!)
- Lunch is on us for your work days - enjoy catered meals or receive a lunch allowance based on your local office
- Comprehensive private healthcare - depending on your location, coverage options include Vitality, Alan or Médis
- We offer 25 days of holiday + your public holidays
- We use MyndUp to give our employees access to free mental health and well-being support with great success so far
- Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work
Work Arrangement
Hybrid
Team
Team size: 850+. Structure: Customer Support team
Additional Information
- English first. Since it's our company language, please submit your application in English. You’ll be using it a lot if you join us.
- A fair look for everyone. Our talent team reads every single application to ensure the process is fair. To keep things running smoothly, we only accept applications through our system—our support team can’t pass on calls or emails.
- Diversity drives us. We can only reach our goals if our team reflects the world around us. That starts with you hitting apply, even if you don't tick every single box. We encourage people from all backgrounds and experiences to join us.
- Interview at your best. We want you to feel comfortable throughout the process. If you have any accessibility requirements or need a specific format, email belonging@pleo.io. We’ll design a process that works for you.
- Your data is safe. When you apply, we process your personal data as a data processor. For more information on how Pleo processes personal data, read our Applying for multiple roles? Nothing is stopping you, and we assess every role independently. However, we do look for alignment, so make sure you can explain why your interest and experience are right for each specific role. Reapplying. If you’re applying for the same role again, please wait six months from your last decision before hitting submit.
- In your first 6 months at Pleo, you’ll: Learn and understand the Pleo product deeply, Help 500+ users with their Pleo experience, Act as the voice of the customer internally, Take on new product challenges as the company continues to scale and evolve
