Destination Knot is hiring a Customer Support – Reservation Services (Remote)

About the Role

Serve as the primary contact for customers managing travel reservations, delivering timely and accurate support through various communication channels while ensuring a positive client experience.

Responsibilities

• Respond to customer inquiries about travel bookings via phone, email, and chat
• Assist clients in modifying or canceling existing reservations
• Process booking requests and confirm availability with suppliers
• Troubleshoot reservation issues and provide resolution options
• Maintain accurate records of customer interactions and transactions
• Escalate complex cases to appropriate departments when necessary
• Follow up with customers to ensure satisfaction with service
• Provide information on travel policies, fees, and terms
• Verify customer identification and reservation details
• Collaborate with internal teams to resolve service disruptions
• Stay updated on changes to travel products and booking systems
• Adhere to company protocols for data privacy and security
• Handle high volumes of customer requests during peak periods
• Communicate clearly and professionally in all customer interactions
• Support customers across different time zones as needed

Benefits

• Remote work flexibility
• Paid training period
• Health insurance options
• Retirement savings plan
• Paid time off
• Employee assistance program
• Performance-based incentives

Compensation

Competitive hourly rate

Work Arrangement

Remote

Team

Part of the global customer experience team

Work Schedule

This role requires availability during extended hours, including evenings and weekends, to support customers across multiple time zones. Schedules are assigned based on business needs.

Technology Requirements

Candidates must have a reliable internet connection, a quiet workspace, and a computer that meets minimum system requirements for remote access to internal platforms.

Not available