Concentrix is hiring a Customer Support Representative for a remote role specifically available to Military Spouses. In this work-from-home position, you will engage with customers through inbound and outbound calls, chats, and emails to provide support and resolve non-routine issues regarding client products and services.
What You'll Do
- Provide inbound and outbound customer support using a call flow guide.
- Identify and develop opportunities to offer the company’s products and services through upselling, cross-selling, and lead generation.
- Deliver superior customer experience by identifying, capturing, and addressing customer needs in every interaction.
- Process and monitor customer orders.
- Track, document, and retrieve information within databases.
- Offer additional products and/or services with every customer interaction.
What We're Looking For
- You must be a Military spouse.
- 1+ year of customer service experience.
- Must be at least 24 years of age.
- Open availability to work scheduled hours.
- A high school diploma or GED.
- A quiet, distraction-free environment to work from in your home.
- Proficiency in fast-paced multi-tasking.
- Eagerness to learn new technologies and strong computer navigation skills.
- A desktop or laptop to complete PC and internet testing (a work computer will be provided after hire).
- High Speed internet (no wireless/hotspots or satellite) and a smartphone.
- Must reside in the United States and have a valid U.S. address for residence.
Nice to Have
- 6+ months of soft sales experience (upselling, recommending products/services, soliciting, telemarketing, etc.).
Benefits & Compensation
- Compensation: The base salary for this position is $20/hr (pay rate will not be below the applicable minimum wage). Actual salaries vary based on location, qualifications, skills, education, experience, and competencies.
- Medical, dental, and vision insurance.
- Comprehensive employee assistance program (EAP).
- 401(k) retirement plan.
- Paid time off and holidays.
- Paid training days and performance-based incentives.
- DailyPay enrollment option to access pay early.
- Lucrative employee referral bonus opportunities.
- Company networking opportunities with organized groups.
- Health and wellness programs with trained partners.
- Mentorship programs.
- Work-from-home convenience.
- Programs and events supporting diversity, equity, inclusion, global citizenship, sustainability, and community support.
- Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more.
Work Mode
This is a fully remote, work-from-home position open to candidates residing in the United States.
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
