About the Role
Role details below.
Responsibilities
- Be a Trusted Guide: Help potential customers navigate the online shopping experience and find the perfect health insurance quotes for their teams.
- Solve Real Problems: Resolve administrative and billing questions with urgency and clarity.
- Master the Stack: Use industry-leading support tools and CRMs to document interactions and ensure no customer is left behind.
- Advocate for Change: Propose product and process improvements directly to the leadership team based on customer feedback.
- Deliver 'Delight': Maintain high productivity in a fast-paced, high-volume environment while keeping a 'people-first' attitude.
Requirements
- 1-2 years in a customer-facing role (Support, Retail, or Sales) in a remote, startup environment.
- Exceptional oral and written communication skills.
- Ability to explain complex topics in an easy-to-understand way.
- Familiarity with support ticketing systems (like Zendesk, Freshdesk, or Salesforce).
- Ability to multitask across several tabs and tools.
- Genuine passion for helping people and supporting small business owners.
- Reliability to work a consistent schedule of 8:30 am – 5:00 pm CST, Monday through Friday.
Benefits
- 100% Company-paid Medical, Dental, and Vision coverage for you and your dependents.
- 100% remote position (must be based in the U.S.).
- Take what you need vacation policy to ensure you stay refreshed.
- Values-based environment where your 'obligation to dissent' and ideas for improvement are heard.
Work Arrangement
local-country
Additional Information
- Must be based in the U.S.
- Work schedule: 8:30 am – 5:00 pm CST, Monday through Friday.
- Equal opportunity employer: Does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
- Encourages applicants who are passionate about the mission even if they don't meet every single requirement.
