Grow Talent is hiring a Customer Support Representative fluent in German and Dutch to serve as the primary point of contact for customers. You will ensure inquiries are resolved promptly and professionally, contributing to a high-quality support experience.
What You'll Do
- Provide top-tier support via email, chat, and phone in German and Dutch.
- Troubleshoot customer issues with accuracy and empathy.
- Guide users through platform features or common tasks.
- Escalate complex issues to appropriate internal teams.
- Maintain accurate records of customer interactions in the CRM.
What We're Looking For
- Fluency in German and Dutch (spoken and written).
- Excellent communication skills in English.
- Ability to work in a fast-paced, remote-friendly environment.
- Strong problem-solving and interpersonal skills.
Nice to Have
- Prior experience in customer service or support.
Team & Environment
You'll join an international support team.
Benefits & Compensation
- Competitive salary.
- Remote or hybrid working flexibility (depending on location).
- International work environment with career growth opportunities.
- Paid time off and holiday benefits.
- Ongoing training and development.
Work Mode
This position offers a hybrid work mode.
Grow Talent is an equal opportunity employer.
