GitLab is hiring a Customer Support Manager for Runwise, a climate-tech startup. You will act as a trusted advisor to property companies, troubleshooting issues and helping them run heating systems efficiently to reduce energy usage and costs.
What You'll Do
- Answer live phone calls via our 24/7 support line.
- Perform real-time troubleshooting of customer reported issues.
- Conduct remote monitoring and analysis of multifamily and commercial heating systems.
- Make settings adjustments as needed using our remote interface to reduce fuel consumption and manage tenant comfort.
- Perform remote quality checks after installations and service calls.
What We're Looking For
- 1-2 years of direct customer management experience ideally in a Service Job, Customer Support, Account Management or Sales role.
- Excellent social and communication skills.
- Ability to build long-term relationships with a range of customers from individual business owners to C-level executives.
- Problem-solving skills to diagnose and troubleshoot problems quickly and efficiently.
- Adaptability to quickly changing situations.
- Ability to distill technical or complex systems into simpler concepts to empower customers.
- Willingness to work very hard and at times longer hours during peak season (winter).
- Passion for real estate and/or energy efficiency.
- Must have a high-quality internet connection.
- Must be able to work 11:30AM EST - 8:00PM EST Tuesday - Saturday as part of their regular work schedule.
Nice to Have
- Candidate in PST or MST timezones.
Team & Environment
Work very closely with our co-founder and sales leader.
Benefits & Compensation
- Compensation: $60,000 - $80,000 based on experience level
- Medical, dental, and vision insurance
- HSA & FSA options
- Paid Parental Leave
- Access to Talkspace & Health Advocate
- Flexible PTO
- Commuter Benefits
- 401K
- Company-paid life insurance
- Voluntary supplemental life insurance
- Free in-office lunch on Wednesdays
- Hybrid work environment
- Summer Fridays
- Monthly L&D Series
- Employee Resource Groups (e.g. DEIB Committee, Run Club)
Work Mode
This is a hybrid position. Location is remote.
GitLab is an equal opportunity employer.
