Infobip is hiring a Customer Support Intern to join our global Customer Support team. In this role, you will directly impact client experience and satisfaction by helping resolve technical questions about our platform. You'll learn about technical topics and develop valuable troubleshooting skills.
What You'll Do
- Attend to customer inquiries and resolve problems quickly and professionally in varying situations.
- Give clear and accurate information to clients efficiently.
- Find workarounds when issues appear and understand client needs.
- Help improve internal processes, customer experience, and the quality of service provided.
What We're Looking For
- A B.Sc., M.Sc., or a graduate engineering, technology & applied science student with no professional experience.
Nice to Have
- An aim to be an engineer who understands both the technical and business sides of IT solutions.
Team & Environment
You will be part of our Customer Support team, interacting with both technical and business teams. Our Customer Support teams reside in more than 10 different offices globally.
Benefits & Compensation
- Possibility to land your first job – chance to receive a permanent job offer at the end of the apprenticeship based on your performance and business needs.
- Paid program.
- Work with powerful companies on uncharted challenges.
- Learn as you grow through practical work on your project and get continuous feedback from mentors.
Work Mode
This is a global role.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.
