CXM Group is hiring a Customer Support Executive fluent in Portuguese and Spanish to manage customer interactions and ensure client satisfaction. You will be the primary point of contact, handling inquiries through multiple channels and working to resolve issues efficiently.
What You'll Do
- Effectively manage company chats, emails, and calls.
- Identify and assess customer needs to achieve satisfaction.
- Receive and handle inquiries from new leads and clients through phone calls, chat, emails, and portal.
- Offer support to the lead/client within the specified time frame.
- Update CRM and keep records of all communications and actions taken.
- Interact with other departments to solve inquiries raised by clients that require further investigation by sending tasks.
- Follow up with clients and schedule call backs to ensure optimum results and customer satisfaction.
What We're Looking For
- Ability to work independently and in teams.
- Follow standard processes and procedures.
- Proven customer support experience.
- Excellent command of English and Portuguese languages, both verbal and written.
- Proficiency in the use of Microsoft Office Word, Excel, and Outlook.
- Strong phone contact handling skills and active listening.
- Ability to work under pressure and meet deadlines.
Nice to Have
- Experience or background in Forex and the Financial Market.
Technical Stack
- Microsoft Office Word
- Microsoft Office Excel
- Microsoft Office Outlook
Team & Environment
You will report directly to the Head of Customer Support.
Benefits & Compensation
- Bonuses and commissions.
Work Mode
This is a global, remote role open to candidates based in LATAM.
CXM Group is an equal opportunity employer.
