Inventi is looking for a Senior Product Support Specialist to ensure a smooth customer experience, support product quality through testing, and bridge the gap between users and development teams.
What You'll Do
- Act as the main point of contact for customer support inquiries.
- Maintain an in-depth understanding of products, including their features, use cases, and potential issues.
- Test new product features, updates, and bug fixes.
- Monitor and report support metrics to improve customer experience and product performance.
- Manage and oversee the customer onboarding process to ensure a smooth and successful start.
- Develop, update, and maintain help articles, FAQs, and support guides.
- Collaborate with teams to streamline support, share insights, and shape the product roadmap.
What We're Looking For
- Proven experience in product support, technical support, or a similar role.
- Excellent communication skills to work with customers and teams.
- Strong problem-solving, organizational, and data analysis skills.
- Ability to quickly learn product features, troubleshoot issues, and participate in product release testing.
- Proficiency in English, both written and spoken.
- Team player with the ability to collaborate effectively across departments.
Benefits & Compensation
- Continuous Learning & Growth: Access to courses, conferences, and books.
- Team Culture: Events, sports challenges, and team-building activities.
- Flexible & Remote Work: Flexible hours and remote work options.
- Private Health Insurance: Comprehensive coverage.
- 3rd Pillar Pension Contributions: Optional contributions to boost retirement savings.
- Modern Equipment: Apple gear.
- Little Perks: Pet-friendly office, snacks, board and digital break options.
- Competitive salary starting from 2500 Eur per month (depending on experience and competencies).
Work Mode
This role operates on a hybrid work model.
Inventi is an equal opportunity employer.
