Sleek is looking for a Customer Support Executive to deliver exceptional remote support for our clients in the Hong Kong market. You will support entrepreneurs and SMEs as they navigate business incorporation, accounting, and compliance, ensuring a seamless onboarding experience and resolving inquiries with speed and empathy.
What You'll Do
- Follow up with clients for feedback and submissions of documents.
- Resolve customer inquiries via email, live chat, and phone with a focus on speed and clarity.
- Guide clients through Sleek’s digital platforms for onboarding and document submissions.
- Troubleshoot issues related to business incorporation, accounting, and more, escalating to internal teams when needed.
- Work closely with Sales, Compliance, Corporate Secretary, Accounting and Tech teams to ensure seamless service.
- Identify recurring customer pain points and suggest improvements to workflows or help center content.
What We're Looking For
- Bachelor Degree in Accounting.
- Fluent in English (written and spoken).
- 0–2 years in customer support (fintech, SaaS, or professional services preferred).
- Self-motivated with a quiet workspace and stable internet connection.
Nice to Have
- Basic knowledge of Hong Kong business regulations (e.g., taxes, company filings).
- Experience in a fast-paced startup/scale-up environment.
- Mandarin and/or Cantonese will be a great plus.
- Experience with Zendesk, Aircall, Slack, and Gmail is a strong plus.
Technical Stack
- Zendesk
- Aircall
- Slack
- Gmail
Team & Environment
You’ll join a team of around 500 staff and work closely with Sales, Compliance, Corporate Secretary, Accounting and Tech teams.
Benefits & Compensation
- Work from home with flexible start/end times.
- Work fully remote from anywhere in the world for 1 month each year.
- Competitive market salaries.
- Generous paid time off and holiday schedules.
- Eligible for employee share ownership plan.
- Range of internal and external facing training programmes.
Work Mode
This is a remote position open to candidates based in the Philippines or Malaysia.
Sleek is an equal opportunity employer.
