Spark Advisors is hiring a Customer Support Coordinator for Jabra Hearing. In this remote role, you will deliver efficient and friendly omnichannel customer support, primarily via phone, while acting as a key ambassador for our culture and coordinating seamlessly with other teams to ensure an excellent customer experience.
What You'll Do
- Complete inbound work in an omnichannel support environment, with a focus on phone calls as well as email, live chat, and customer tasks.
- Independently handle administrative tasks per standard procedures, including scheduling appointments, processing cancellations and returns, providing order statuses, and placing supply orders.
- Develop a working knowledge of our products to provide Level 1 Product Support information.
- Properly address and route customer support needs and complaints using your knowledge of Jabra Hearing services.
- Contribute to team goals by meeting performance KPIs, productivity benchmarks, and time/attendance expectations.
- Ensure customer privacy and security by following verification, data security, and compliance policies.
- Embody our values in every interaction as an ambassador of the Jabra Hearing culture.
- Perform other duties as assigned.
What We're Looking For
- 1+ years of experience in a high-volume call center or providing remote (phone/video) customer support.
- Demonstrated ability to effectively de-escalate and preempt frustration in customer interactions.
- Intermediate to advanced computer skills and familiarity with support software.
- Comfort working independently and efficiently in a fast-paced, high-touch support environment.
- Strong written and verbal communication skills delivered with a friendly and professional tone.
- Ability to read, write, speak, and comprehend English effectively to assist customers via phone, video, chat, and email.
- A remote workspace with reliable high-speed internet (Wi-Fi 6 or 7) and a quiet, private space for confidential calls.
Nice to Have
- Salesforce experience.
- Proficiency in Spanish.
Team & Environment
You will report directly to a Customer Experience Manager.
Benefits & Compensation
- Compensation: $20.00 to $24.00 per hour.
- Competitive 401k plan with a 4% match.
- Excellent medical, vision, and dental insurance.
- Basic life and disability insurance with generous company contributions.
- 12-weeks paid parental leave.
- Paid time off (accrue up to 15 days of vacation, approx. 8 days of sick & safe time, up to 9 company holidays annually).
- Monthly wellness stipend for self-care expenses.
Work Mode
This is a fully remote position.
GN Consumer Hearing Corporation dba Jabra Hearing is an equal opportunity employer and participates in E-Verify.
