M7 Health is hiring a Customer Support Associate - Nights/Weekends to serve as the first point of contact for our nurse users and hospital leaders outside of regular business hours. In this role, you will ensure users receive prompt, clear answers and a positive experience with our healthcare platform.
What You'll Do
- Respond to inbound calls, emails, and texts from users during nights and weekends for a minimum of 3 shifts per week.
- Troubleshoot platform questions and escalate technical issues when necessary.
- Provide empathetic, clear communication to ensure users feel supported and confident.
- Accurately log and track customer interactions to inform team improvements.
- Work closely with our Customer Operations team to flag urgent issues for follow-up.
- Share common user feedback and pain points to improve our platform and processes.
- Maintain consistency in communication for seamless customer support.
What We're Looking For
- Strong written and verbal communication skills with a genuine enjoyment for helping others.
- Reliable, detail-oriented, and comfortable working independently during off-hours.
- Ability to stay calm and solution-oriented when users are stressed or frustrated.
- Comfort learning new technology and explaining it to others in simple terms.
- A desire to be part of a mission-driven company supporting frontline healthcare workers.
Team & Environment
You will work closely with our Customer Operations team. Our culture is collaborative but independent, valuing strong communicators who are comfortable with an early-stage startup pace and passionate about making a difference for nurses and health systems.
Benefits & Compensation
- Paid training and onboarding.
- Flexible scheduling opportunities.
- The chance to join a fast-growing, mission-driven company.
Work Mode
This is a fully remote position.
M7 Health is an equal-opportunity employer and encourages all applicants from every background and life experience to apply.
