Agiboo B.V. is looking for a Customer Support Analyst to serve as the first line of support for our global clients in the commodity trading industry. You will work directly with users of our Agiblocks CTRM platform, helping them resolve issues and optimize their software workflows in a dynamic environment.
What You'll Do
- Become proficient using the Agiblocks Trade and Risk Management software to efficiently investigate and answer customer support requests.
- Provide responsive and knowledgeable support to users of the Agiblocks platform.
- Investigate and resolve functional and technical issues, ranging from simple “how-to” questions to complex data flow challenges.
- Manage and track support tickets using designated incident management tools, ensuring timely follow-up and resolution.
- Collaborate with consultants to configure customer environments and support onboarding activities.
- Assist in delivering training sessions and creating user documentation.
- Support the creation and maintenance of PowerBI reports and MS Word based templates tailored to client needs.
- Coordinate and review system upgrades and deployments.
- Contribute to continuous improvement by identifying recurring issues and suggesting enhancements.
- Assist in scheduling and reviewing customer site upgrades.
- Manage and capture time spent accurately in the nominated time tracking tool.
Technical Stack
- Agiblocks CTRM platform
- PowerBI
- MS Word
