TensorOps is looking for Customer Support Agents to join our Customer Experience team, reporting to the Customer Support Manager. In this role, you’ll act as a key point of contact for our users, providing product and service information while resolving issues accurately and efficiently. This is a deeply technical role, and you'll be expected to develop strong expertise in our platform and tools.

What You'll Do

Manage incoming online chats and support tickets
Identify and assess customers’ needs to ensure satisfaction
Build trust and rapport with customers through open and clear communication
Provide accurate, complete, and timely information using appropriate methods and tools
Handle complaints, provide effective solutions and alternatives within set timeframes
Develop a deep understanding of the platform and functionalities to provide expert technical support, keeping up to date with changes and improvements
Document customer interactions thoroughly to maintain accurate records and assist internal teams
Follow all communication procedures, guidelines, and policies
Go the extra mile to engage and delight customers
Manage incoming online chats and support tickets across multiple products and pipelines
Quickly adapt to different workflows, tone, and priorities depending on the pipeline

What We're Looking For

Proven customer support experience (technical preferred)
Strong technical aptitude, with eagerness to learn new platforms and tools
Familiarity with CRM systems and standard support practices
Excellent communication and presentation skills in English (spoken and written)
Customer-focused, adaptable, and able to handle a range of personalities and situations
Strong multitasking abilities, with excellent time management and prioritisation skills
Ability to work full-time within assigned shift patterns, with occasional flexibility if required
Ability to work under a b2b contract
Strong ability to switch between different products, workflows, and communication styles efficiently