CPM International is hiring a Customer Support Agent to deliver exceptional service to drivers and passengers in the Flemish market. This is a part-time, remote role based in Spain, where you will manage customer interactions through multiple channels, ensuring they feel understood and supported.
What You'll Do
- Engage in positive, understanding conversations with customers, ensuring they feel heard.
- Maintain accurate customer records, including contact reasons, solutions, and follow-up actions.
- Provide support via phone, email, and digital channels, logging and managing all issues according to process.
- Deliver efficient support to meet service levels and contact center KPIs.
- Follow all Client policies, EU legal frameworks, and local government regulations.
What We're Looking For
- Fluent in Flemish, both written and spoken.
- Comfortable communicating in English.
- Customer-first mindset with a passion for helping people and solving problems.
- Comfortable with MS Office and able to learn new tools quickly.
- Organized and motivated to deliver quality service even when busy.
- Eligible to work in Spain.
Technical Stack
- MS Office
Team & Environment
You'll be joining an international team at CPM.
Benefits & Compensation
- Compensation: 12.500€ (part time).
- Fully Paid Training (5 days duration).
- 24 holiday days per year on a full-time basis.
- Employee Assistance Program providing free, confidential guidance.
- Option to sign-up for Discounted Private Health Insurance.
- Referral Program with a bonus.
- Access to specialised LinkedIn training courses.
- Employee Benefits Club with exclusive perks and rewards.
- Best-in-class people engagement activities and programs.
- Ongoing training and development opportunities.
Work Mode
This is a fully remote position for candidates located in Spain.
CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.
