Taskrabbit is hiring a Customer Support Advocate - Portuguese Speaking to join our remote-first team. In this role, you will embody our core competencies to create a seamless and exceptional experience for every individual, be it a Client, Tasker, or Partner, with a customer-obsessed approach.
What You'll Do
- Prioritise and champion customer satisfaction, ensuring a personalised and caring approach in every interaction.
- Recognise the unique needs and concerns of customers, contributing to a positive and inclusive environment.
- Strive for the right balance of urgency and genuine care, demonstrating a commitment to putting the customer at the centre of every decision.
- Understand customer needs and preferences through direct interactions and feedback to make informed decisions aimed at improving customer satisfaction.
- Spot trends in customer inquiries and behaviour to better anticipate their needs.
- Regularly assess and adapt your approach to ensure a positive customer experience.
- Demonstrate a high degree of ownership and disciplined curiosity in addressing customer concerns.
- Approach problem-solving with a solutions-focused mindset, proactively identifying and implementing effective resolutions.
- Serve as a trusted resource, ensuring optimal customer satisfaction and problem resolution through proactive measures and efficient solutions.
What We're Looking For
- Minimum of 1 year of experience in a customer service role.
- Exceptional problem-solving skills, with the ability to navigate and resolve complex issues.
- Strong sense of ownership and disciplined curiosity, driving proactive identification and implementation of effective resolutions.
- Empathetic communication skills, with the ability to connect with customers on a personal level.
- Demonstrated proficiency in communicating effectively and rapidly through both written and verbal channels.
- Detail-oriented mindset with a commitment to delivering top-notch service.
- Fluency in English & Portuguese is required.
- Available full-time (40 hours / week).
- Eligible to work in Poland, we will not support relocation for this position.
Benefits & Compensation
- Compensation: 82,800 PLN annual gross base pay.
- Generous and flexible time off with 2 company-wide closure weeks.
- Taskrabbit product stipends, wellness + productivity + education stipends.
- IKEA discounts, reproductive health support, and more. Benefits vary by country of employment.
Work Mode
This is a remote-first position based in Poland.
Taskrabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, sex, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status.
