ElevenLabs is hiring a Customer Success professional to partner directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform. In this hands-on role, you will advise on agent design, personas, conversation flows, tool integrations, and voice customization to deliver tangible business outcomes. You will own expansion outcomes across a portfolio of enterprise accounts, measured by net revenue retention and multi-product adoption.
What You'll Do
- Advise customers on agent design, personas, conversation flows, tool integrations, and voice customization.
- Guide customers through best practices for deploying and scaling agents across web, mobile, and telephony.
- Guide customers on integrating agents with existing data sources and systems.
- Analyze agent performance data and conversational logs to identify friction points and optimization opportunities.
- Own expansion outcomes across a defined portfolio of enterprise accounts.
- Identify expansion opportunities and drive cross-sell through deeper agent usage.
- Partner with Sales, Engineering, and Customer Success to convert technical success into durable revenue growth.
What We're Looking For
- 3-5 years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products.
- Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals.
- Familiarity and experience with building and deploying AI agents.
- Familiarity and experience with API Integrations, and comfort and knowledge with navigating SDKs.
- Excellent problem-solving, technical, and analytical skills to address customer needs and concerns.
- Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization.
Nice to Have
- Experience in the audio AI space.
Team & Environment
You will partner with Sales, Engineering, and Customer Success teams.
Benefits & Compensation
- Innovative culture: Part of a generational opportunity to define the trajectory of AI.
- Growth paths: Countless opportunities to drive impact beyond immediate role.
- Learning & development: Annual discretionary professional development stipend.
- Social travel: Annual discretionary stipend to meet up with colleagues.
- Annual company offsite in a new location.
- Co-working: Monthly co-working stipend if not near a main hub.
Work Mode
This role is part of a global team based in the United States.
ElevenLabs is an equal opportunity employer.
