Splint Invest is seeking a Customer Success & Support Associate to join our growing fintech. In this role, you will provide proactive and reactive support to our users, helping them with onboarding, investments, and platform usage, while playing a key part in user conversion and collaborating with our internal teams.
What You'll Do
- Provide first- and second-level customer support via chat, email, and phone.
- Help users with onboarding, questions about investments, payments, and platform usage.
- Learn and support our internal tools & tech stack.
- Play a key role in increasing the conversion from app install to active investor.
- Build and maintain proactive relationships with new users – not just reactive support.
- Collaborate with tech & product to escalate and solve complex issues.
- Support in internal admin tasks, including payment handling and quality controls.
What We're Looking For
- You’re early in your career, but hungry to learn and grow into a more client-facing or product-related role.
- You enjoy solving problems and working with both people and tools.
- You have a basic understanding of tech / IT systems (e.g. REST APIs, ticketing tools, platform logic).
- You speak French and English fluently.
- You like working independently, but never hesitate to ask when stuck.
Nice to Have
- German language skills are a plus.
- Experience in support, customer success, banking or fintech is a plus – but not required.
Technical Stack
- REST APIs
- Ticketing tools
Team & Environment
You will join a Customer Success Team within a company of 1-10 employees.
Benefits & Compensation
- Hands-on experience in a fast-growing fintech.
- Direct access to founders & tech team.
- On-the-job training in support systems, fintech workflows & internal processes.
- Career development towards client success, operations or product.
Work Mode
This is a hybrid role. The office is in Zurich, Switzerland, with flexible hours and remote work possible.
Splint Invest is an equal opportunity employer.
