Lands' End is looking for a Customer Success Specialist to serve as a customer-facing relationship partner, ensuring the accuracy and day-to-day performance of school uniform programs. You will be responsible for the operational health of these programs.

What You'll Do

Partner closely with the Account Growth Manager (AGM) to manage daily interactions for mid- and large-tier school programs.
Handle program updates, product questions, uniform guide revisions, site updates, and ongoing documentation.
Track order activity, inventory risks, parent feedback, and seasonal patterns; surface insights to the AGM.
Support AGM-led planning for renewals, exclusive conversions, and business reviews.
Serve as the primary relationship owner for a designated portfolio of small schools within your Pod.
Manage all operational and program support needs for your assigned small schools.
Conduct proactive outreach to small schools during key seasonal windows to ensure smooth admin and parent experiences.
Identify early signs of risk or opportunity and escalate to the AGM as appropriate.
Ensure program accuracy across all assigned schools: product lists, logos, pricing, guides, site navigation, and promotional messaging.
Communicate proactively with school liaisons regarding timelines, inventory updates, seasonal readiness, and service alerts.
Support onboarding of new wins following the handoff from Business Development Executive to AGM/CSS.
Maintain clean, timely documentation in Salesforce and internal systems.
Act as a customer advocate, coordinating with Merchandising, Planning, Omni/Marketing, DC Operations, and SOC teams.
Ensure that sample requests, logo submissions, and build tasks are accurate, complete, and submitted by the appropriate owner, then partner with SOC through completion.

What We're Looking For

High school diploma or equivalent.
3–6 years of relevant experience in the field.
Ability to sit for long periods of time.
Ability to lift up to 30 lbs.
Ability to travel 10+ days per year based on school visits and regional events.
Live within the Western Region (NV, UT, AZ, NM).

Nice to Have

Technical training or certification.

Technical Stack

Salesforce

Team & Environment

You will operate within a Pod alongside the Business Development Executive (new business) and Account Growth Manager (growth & retention). You will support the Account Growth Manager on mid- and large-tier accounts.