BrightOrder Inc. is hiring a Customer Success Specialist (Remote)

BrightOrder Inc. is seeking a Customer Success Specialist to serve as the primary point of contact and advocate for our customers. In this remote role, you will manage relationships for our SaaS and connected hardware products, ensuring their success and fostering long-term loyalty.

What You'll Do

• Build trusted, long-term relationships that turn customers into advocates.
• Take ownership of customer issues from start to finish, ensuring no open loops.
• Collaborate with development, QA, and product teams using HubSpot, Jira, and internal systems.
• Anticipate customer needs proactively and deliver above expectations.
• Identify trends and share insights to drive continuous product and process improvement.
• Support new teammates by sharing best practices and product knowledge.
• Leverage AI tools (ChatGPT, Fin.AI, HubSpot AI, or Copilot) to enhance communication, reporting, and workflow efficiency.
• Track KPIs and customer health metrics to help leadership predict risk and drive retention.

What We're Looking For

• 3–5 years of experience in Customer Success, Account Management, or client-facing SaaS/hardware support.
• High emotional intelligence with a focus on listening first and communicating with empathy.
• Proven ability to own results and handle challenging situations calmly and professionally.
• Strong organizational and time-management skills.
• Familiarity with HubSpot, Jira, or similar CRM and project management tools.
• Hands-on experience using AI tools (ChatGPT, HubSpot AI, Copilot, Fin.AI) for reporting, analysis, or communication.
• A self-starter attitude with the ability to perform with autonomy and integrity in a remote environment.

Technical Stack

• HubSpot
• Jira

Benefits & Compensation

• 100% Remote – Work from anywhere in Canada or the U.S.
• Competitive salary range: $65,000–$85,000 CAD (or USD equivalent)
• A culture built on Passion, Integrity, Growth Mindset, Authenticity, and Accountability.
• Career growth support through continuous learning, mentorship, and internal mobility.
• Access to cutting-edge AI tools and systems to accelerate your success.
• Team recognition programs that celebrate wins and milestones.
• Comprehensive health, dental, and vision coverage.
• Paid vacation and personal days.

Work Mode

This is a fully remote position open to candidates working from anywhere within Canada or the United States.

BrightOrder Inc. is an equal opportunity employer.