Learnlight is hiring a Customer Success Specialist, Language Programs to manage the complete lifecycle of language training programs for our clients. In this remote role, you will report to the Regional Head of Global Mobility Service and be responsible for ensuring high-quality program setup and seamless training delivery.
What You'll Do
- Manage end-to-end program coordination, including receiving and activating authorizations, creating learner accounts and contracts in the Learnlight platform, ensuring data synchronization with Dynamics, and transferring necessary information to trainer management teams.
- Provide dedicated support to clients and assignees, maintaining a professional and empathetic approach, resolving service issues within SLA timelines, escalating complex cases when needed, and documenting all interactions in Dynamics.
- Support the Sales Team in maximizing client value, by converting authorizations into active programs, identifying upsell and cross-sell opportunities with relocation partners, and contributing to overall client revenue and profitability.
- Monitor program performance and feedback, including tracking attendance, learner ratings, and evaluation results, collaborating with relevant teams to investigate and resolve concerns, and escalating issues to help reduce churn.
- Ensure accurate billing, payments, and invoicing, by maintaining up-to-date financial data in the Learnlight platform, verifying contract billing details, and collaborating on monthly reports and client documentation.
- Collaborate cross-functionally to drive continuous improvement, working with Product, Technology, and regional teams to report issues, recommend enhancements, and meet key performance metrics such as case resolution, availability, and customer satisfaction.
What We're Looking For
- An advanced level of English and fluency in Spanish and/or Portuguese.
- Advanced proficiency in Microsoft Office and related tools.
- Excellent communication skills, including strong telephone handling, active listening, and the ability to navigate complex or difficult conversations with empathy, courtesy, and professionalism.
- A customer-focused approach, with the flexibility to adapt to diverse client and learner profiles, a strong problem-solving orientation, and a commitment to resolving issues constructively.
- Strong organizational and time management abilities, with a proven track record of multitasking, prioritizing tasks effectively, and maintaining high standards of administrative responsiveness under pressure.
Nice to Have
- Additional languages are a plus.
Technical Stack
- Microsoft Office
- Learnlight platform
- Dynamics
Team & Environment
You will report to the Regional Head of Global Mobility Service.
Benefits & Compensation
- Remote work from home culture.
- Generous paid time off including public and personal holidays.
- Two company-wide days off per year.
- Access to language learning, masterclasses and professional development opportunities.
- Culture of coaching and constructive feedback.
- Virtual wellbeing sessions, team-building activities and informal social clubs.
- Regular updates on internal networking platform.
- Intercultural Assessment providing insights for cross-cultural collaboration.
- Referral bonus program (conditions apply).
Work Mode
This is a fully remote, full-time position.
Regardless of gender, religion, ethnicity, sexual orientation, age or disability, we are proud to welcome, and support, new talent from all communities.
