Lands' End is looking for a Customer Success Specialist to serve as a key relationship partner for our school uniform programs. In this high-touch role, you will be responsible for ensuring the accuracy, health, and day-to-day performance of assigned programs, elevating our operational support into a proactive function focused on school satisfaction.

What You'll Do

Partner closely with the Account Growth Manager (AGM) to manage daily interactions for mid- and large-tier school programs.
Handle program updates, product questions, uniform guide revisions, site updates, and ongoing documentation.
Track order activity, inventory risks, parent feedback, and seasonal patterns; surface insights to the AGM.
Support AGM-led planning for renewals, exclusive conversions, and business reviews.
Serve as the primary relationship owner for a designated portfolio of small schools within the Pod.
Manage all operational and program support needs for your small-school portfolio.
Conduct proactive outreach to small schools during key seasonal windows to ensure smooth admin and parent experiences.
Identify early signs of risk or opportunity and escalate to the AGM as appropriate.
Ensure program accuracy across all assigned schools: product lists, logos, pricing, guides, site navigation, and promotional messaging.
Communicate proactively with school liaisons regarding timelines, inventory updates, seasonal readiness, and service alerts.
Support onboarding of new wins following the Business Development Executive to AGM/CSS handoff.
Maintain clean, timely documentation in Salesforce and internal systems.
Act as a customer advocate, coordinating with Merchandising, Planning, Omni/Marketing, DC Operations, and SOC teams.
Ensure that sample requests, logo submissions, and build tasks are accurate, complete, and submitted by the appropriate owner, then partner with the SOC through completion.

What We're Looking For

High school diploma or equivalent.
3–6 years of relevant experience in the field.
Demonstrates consistent performance and growing expertise in specialized tasks.
Ability to sit for long periods of time.
Ability to lift up to 30 lbs.
Ability to travel 10+ days per year based on school visits and regional events.
Live within the Southeast (FL, MS, GA, AL).

Nice to Have

Technical training or certification.

Technical Stack

Salesforce

Team & Environment

You will operate within a Pod alongside the Business Development Executive (new business) and Account Growth Manager (growth & retention). You report to the Account Growth Manager for mid- and large-tier accounts.