Requirements
- Fluency in English and Mandarin (mandatory requirement)
- Familiarity with Taiwanese & Hong Kong B2B clientele/market
- 1-2 years of previous Customer Success experience in SaaS-based companies
- Truly exceptional customer service experience, ideally within Fashion
- Thrives in a fast-paced environment and must be comfortable making a high volume of calls and email contacts daily
- Experience with the Microsoft/Google suite is essential; Salesforce is preferable
- Strong attention to detail, excellent presentation and organisational skills
- Exceptional communication and collaboration with the ability to work within a diverse client base, in line with business SLA’s
- A positive and professional attitude
Nice to Have
- An understanding of the product design cycle and exposure to retail, lifestyle trends or creative industries are strongly desirable
- Excellent interpersonal skills, adaptability and ability to go the extra mile
Benefits
- 25 days of holiday per year - with an option to buy/ sell up to 5 days
- Pension, Life Assurance and Income Protection
- Flexible benefits platform with options including Private Medical, Dental Insurance & Critical Illness
- Employee assistance programme, season ticket loans and cycle to work scheme
- Volunteering opportunities and charitable giving options
- Great learning and development opportunities
Work Arrangement
On-site
Team
Structure: The Customer Success team is the linchpin between our commercial and content teams. With a commercial mindset, we partner with the Account Management team to bring our information to life, sharing our expertise on our content.
Additional Information
- Fluency in English and Mandarin (mandatory requirement)
