Ticketmaster was looking for a Customer Success Rep

Job Summary: Who Are We? Veeps stands as the premier digital platform for live entertainment streaming, enabling fans to engage with artists through immersive concert and comedy performances. Established in 2018 by Joel and Benji Madden, the platform has broadcasted performances to global audiences featuring renowned artists like Billie Eilish, Bob Dylan, and Foo Fighters. Recognized by Fast Company as an innovative company and holding a Guinness World Record, Veeps continues to revolutionize digital entertainment experiences. Customer Success Specialist Role – Part Time Veeps is expanding its Customer Success team. You will enhance customer experiences and drive organizational growth following recent acquisition by Live Nation. This represents an exciting opportunity within a dynamic, evolving company. Hours: Flexible West Coast Time Zone hours, weekend and late evening availability required Key Responsibilities ● Deliver expert-level product support through live chat and email interactions ● Serve as primary contact for purchasing, technical support, and comprehensive client inquiries ● Systematically manage support cases ensuring thorough documentation and timely resolution ● Develop and contribute to internal and external knowledge management systems ● Implement standardized escalation protocols for unresolved issues ● Collaborate across departments for issue resolution ● Investigate refund requests and claims ● Coordinate interdepartmental communications regarding events and company initiatives ● Support operational content management projects Qualifications ● Minimum 2 years customer-facing professional experience ● Technological proficiency ● Exceptional attention to detail ● Strong remote work self-management capabilities ● Advanced analytical and consultative problem-solving skills ● Outstanding written and verbal communication abilities Benefits/Perks ● Flexible part-time scheduling (20-25 hours/week) ● Collaborative, employee-driven workplace culture ● Dynamic work environment promoting individual impact Equal Employment Opportunity We are committed to creating an inclusive workplace celebrating diversity. Our organization values individual talents regardless of personal characteristics. We encourage applications from all qualified candidates and provide equal opportunities across multiple dimensions of identity. Live Nation supports comprehensive employment equity, prohibiting discrimination based on protected characteristics. We consider candidates holistically, ensuring fair evaluation and accommodation for qualified individuals. Hiring Practices This job description represents general work expectations and is not a comprehensive duties inventory. Our recruitment approach prioritizes identifying and securing top talent through multiple sourcing channels. #LI-HybridLosAngeles, CA