Horizon Commercial Pools is looking for a Customer Success & Marketing Intern. This role provides practical experience blending customer service, marketing, and business operations. You'll work closely with our Customer Success, Marketing, and Operations teams to create exceptional customer experiences and support our marketing efforts.
What You'll Do
- Serve as a friendly point of contact for customer questions and updates through email and text.
- Process and manage online orders and assist with related customer communications.
- Conduct proactive outreach to help maintain strong customer relationships.
- Monitor shared communication channels to ensure timely responses.
- Support internal workflows by managing reminder and print queues.
- Maintain accurate customer records and track communication history.
- Gather customer feedback through surveys and follow-up messages.
- Help create and improve customer-facing materials and communications.
- Assist with content creation for social media, newsletters, email campaigns, and website updates.
- Gather photos, videos, and stories from field teams to support marketing campaigns.
- Help manage social media posting, responses, and basic analytics tracking.
- Support promotional events, community outreach activities, and seasonal campaigns.
- Maintain marketing materials such as brochures, signage, flyers, and digital assets.
- Collaborate with operations, sales, and leadership teams on improving the customer experience.
- Participate in projects like market research, competitive analysis, or customer journey mapping.
- Assist with CRM updates, data organization, and customer segmentation initiatives.
What We're Looking For
- A strong communicator with a friendly, customer-first mindset.
- Organized and adaptable with the ability to manage multiple tasks.
- Interest in marketing, communications, business, or customer experience.
- Comfortable learning new tools like CRM platforms, email marketing tools, and scheduling software.
- Strong writing skills and attention to detail.
Nice to Have
- Customer service, marketing, or administrative experience is a plus—but not required.
Team & Environment
You will work closely with our Customer Success, Marketing, and Operations teams.
Benefits & Compensation
- Hands-on experience in both customer success and marketing.
- Real exposure to how businesses build and maintain customer relationships.
- Mentorship from experienced Customer Success and Marketing professionals.
- Opportunities to contribute ideas and take ownership of small projects.
- Experience working in a collaborative, fast-paced environment.
