Ankaadia GmbH is looking for a Customer Success Manager (w/m/d) to act as a key part of our growth strategy. You will ensure our customers achieve optimal value from our software through dedicated support and guidance.
What You'll Do
- Plan and lead onboarding projects for new customers.
- Enable existing customers through support, training, and guidance to use Ankaadia optimally.
- Work closely with the product team to communicate and prioritize customer requirements.
- Identify customer requirements and challenges to tailor the Ankaadia software solution through precise configuration.
- Manage onboarding projects for new customers, collect customer feedback, and identify opportunities for software development.
- Collaborate within a motivated and ambitious team, share best practices, and work together to achieve goals in the Customer Success area.
What We're Looking For
- First experience in customer care.
- Enthusiasm for innovative software products and proficiency in using them.
- Goal-oriented, confident communication and proactive action.
- Positive, energetic, and creative attitude to build trust and enthusiasm with customers.
- Very good command of German and English, both spoken and written.
Nice to Have
- Experience in customer care in a B2B software environment, a personnel service agency, or the HR sector.
- Experience in creating self-service content, e.g., user documentation, help center articles, or training and onboarding videos.
- A successfully completed degree in economics, communications, social sciences, or comparable training.
Benefits & Compensation
- Competitive compensation package including salary, benefits (e.g., EGYM Wellpass), and an employee participation program.
- 30 days paid vacation per year.
- Modern premium hardware from Apple or Dell.
- Joint team events to strengthen team spirit and celebrate successes.
- Diverse, equal opportunity, and multicultural environment with short decision-making paths.
Work Mode
This is a hybrid role based in the Frankfurt area, offering flexibility of remote work combined with a modern and spacious office.
Ankaadia GmbH is an equal opportunity employer.
