Responsibilities
- Project Management & Account Management: You act as the primary point of contact for our clients, implement their specific requirements into our processes, and ensure high-quality execution in close coordination with your reporting Team Leads.
- Leadership & Coaching: You empower and coach your remote customer care team leads to act independently while inspiring them to motivate their teams to peak performance—always with the goal of maximizing customer satisfaction and sales performance.
- Analytical Mindset: You analyze all relevant KPIs of your project, quickly identify areas for improvement, and proactively drive timely optimizations.
- Stakeholder Management: You coordinate all internal and external stakeholders to ensure seamless processes and positive outcomes. You proactively drive process improvements and collaborate closely with the operations management team.
Requirements
- Education & Experience: You have a completed professional qualification and bring solid experience in sales management, project management and team leadership, ideally in a contact center or customer service environment.
- Sales Leadership: You have a proven track record in building, leading, and motivating high-performing sales teams. You excel at setting clear targets, monitoring KPIs, and driving revenue growth while maintaining customer satisfaction.
- Language Skills & Client Needs: You understand the needs of our clients, communicate confidently at eye level, and know how to manage projects efficiently. You speak fluent English.
- Motivating and convincing: As a communication expert, you can inspire and motivate people through persuasion, energy, and expertise—even in a remote work environment.
- Results-Oriented: You combine a strong commitment to quality with a sharp focus on achieving sales results. You work in a structured manner, and can adapt flexibly to fast-changing situations.
- Confident Presence: You have a confident and self-assured presence, enjoy working in cross functional and intercultural teams, and bring a good sense of humor.
Nice to Have
- Being comfortable communicating in Spanish is a plus.
Benefits
- A generous number of paid time off (PTO) days to recharge and unwind
- Medical, dental, vision insurance
Additional Information
- A role in a profitable company where you have the freedom and trust to shape its future while working with us on the 'future of work.'
- From day one, you will have the chance to take on responsibility, drive innovation, and grow both the company and yourself alongside a team of experts.
