Magellan AI is hiring a Customer Success Manager

Magellan AI is the all-in-one platform that's basically the Swiss Army knife of podcast advertising intelligence. We've built the world's most comprehensive database of podcast ad data, spanning over 50,000 podcasts across the US, Canada, UK, Ireland, France, Germany, and Australia. Media buyers lean on us to discover, connect with, and analyze podcast, streaming audio, and YouTube performance. Meanwhile, publishers use our platform to supercharge ad sales, drive content strategy, and make ad ops smoother than butter. We're hunting for a Customer Success Manager to support our growing roster of clients navigating the podcast advertising landscape. **What you'll do:** • Be the go-to contact for client communications, fielding support requests with lightning-fast email responses • Team up with CS leadership to track client health and design engagement campaigns that keep folks excited • Run killer training sessions and onboarding calls via Zoom, showing clients exactly how to maximize the Magellan AI platform • Craft razor-sharp spreadsheets for analyzing massive datasets and generate client reports that tell a compelling story • Play detective in our quality assurance process, ensuring our data is bulletproof and 100% accurate **What makes this opportunity unique:** • We're a close-knit crew where you'll get face time with our founders • Get paid to become a data analysis ninja, mastering Excel, Google Sheets, and SQL • Support an emerging ecosystem of content creators and marketers trying to make sense of a wild, rapidly evolving market • Podcast listening is not just allowed – it's practically encouraged at work **Qualifications** • College degree in hand, with 2-4 years of work experience under your belt • Bonus points for customer success or podcast advertising background • Excel and Google Sheets wizard, comfortable wielding complex formulas • Detail-oriented to the point of being slightly obsessive (we appreciate that) **Compensation and benefits** • Competitive base salary with stock option grant • Comprehensive insurance plans (medical, dental, vision) – individual coverage is free, family coverage at sweet subsidized rates • $500 annual budget for pimping out your home office • Company laptop and external monitor for your tech setup • Generous PTO: 11 holidays + 20 days for vacation, sick time, personal days – because work-life balance matters