Salesforce, Inc. is hiring a Customer Success Manager, Sales/Service Clouds - German Speaking

Candidate Experience Tip: We recommend applying for no more than 3 positions within a 12-month window to optimize your application strategy. Job Category Customer Success Job Details About Salesforce Salesforce stands as the premier AI-powered CRM platform where human expertise and intelligent agents collaborate to drive customer achievements. Here, ambition transforms into action, technology intersects with trust, and innovation transcends mere terminology—it represents a fundamental operational philosophy. The contemporary work landscape is dynamically evolving, and we seek Trailblazers passionate about enhancing business potential through artificial intelligence, propelling innovation while maintaining our core organizational values. Prepared to elevate your professional trajectory at the forefront of workforce transformation? You've arrived at the perfect destination! Agentforce represents the forthcoming AI paradigm, and you embody Salesforce's future potential. Role Responsibilities - Serve as the definitive Cloud Subject Matter Expert for Core platforms (Service, Sales & Platform) - Establish singular accountability for customer success, encompassing comprehensive result orchestration, experience management, renewal, and expansion strategies - Cultivate strategic partnerships with customer organization leadership, executive sponsors, and key decision-makers - Facilitate customer business objective achievement through Salesforce Core platform by: - Coordinating comprehensive Signature Success service catalog implementation - Delivering proactive feature recommendations aligned with customer interests - Advising on upcoming Salesforce release schedules, identifying potential implementation challenges - Communicating Signature Success value proposition - Advocating for customers during critical issue resolution - Conducting periodic strategic reviews and generating tailored enhancement recommendations - Establishing robust cross-functional relationships with Sales, Engineering, and Product Management teams - Potential requirement for occasional customer site travel and flexible scheduling Minimum Requirements - 7+ years professional experience in Customer Success Management, SaaS platform leadership, Technology Consulting - Demonstrated Salesforce Sales/Service Cloud platform expertise - Exceptional communication capabilities across organizational hierarchies - Technical concept translation skills - Ability to articulate complex technical scenarios in business-friendly terminology - Swiss-German and English language proficiency - Cross-functional team leadership experience Preferred Requirements - Salesforce product certifications advantageous - Enterprise-level customer engagement background - Comprehensive Salesforce product knowledge - Additional European language capabilities Note: Hybrid work model with approximately 3 in-office days weekly Unleash Your Potential Joining Salesforce promises boundless personal and professional growth. Our comprehensive benefits support holistic development, with AI-powered resources accelerating individual impact. Together, we'll revolutionize organizational experiences through Agentforce, delivering exceptional customer solutions. Accommodations Disability-related application assistance available via dedicated request portal. Posting Statement Salesforce maintains unwavering commitment to workplace equality, ensuring non-discriminatory employment practices across all recruitment stages. Merit, competence, and qualifications exclusively determine candidate assessment, irrespective of personal characteristics protected by legal frameworks.