Alex AI is hiring a Customer Success Manager to play a foundational role in shaping how we partner with customers. In this remote position, you'll build the playbooks and processes that define long-term customer success and work directly with founders and leadership.
What You'll Do
- Own customer onboarding, ensuring a seamless handoff from sales and strong initial adoption.
- Serve as a trusted advisor to customers, helping them integrate Alex into their hiring processes.
- Partner closely with Engineering and Sales to communicate customer feedback and influence product roadmap priorities.
- Monitor account health, identify risks, and drive proactive retention and expansion efforts.
- Work directly with founders and leadership, gaining exposure to all aspects of a fast-scaling AI startup.
What We're Looking For
- Customer-obsessed: You care deeply about helping customers achieve measurable success.
- Communicative: You can distill complex ideas simply and clearly.
- Independent: Comfortable working autonomously and building from the ground up.
- Analytical: You make decisions based on data and outcomes.
- Collaborative: You thrive working cross-functionally in fast-moving environments.
Nice to Have
- You’ve been an early/founding CSM or first CS hire and know what it means to build systems that scale.
Team & Environment
You will work directly with founders and leadership.
Benefits & Compensation
- Responsibility: Shape the foundation of our Customer Success org.
- Exceptional team: Work alongside passionate builders and innovators.
- Impact: Directly influence how customers leverage AI to build their teams.
- Upside: Competitive compensation, equity, and growth potential.
Work Mode
This is a remote position for candidates located in the United States, working within the EST time zone.
