GoLinks is looking for a highly-motivated and organized Customer Success Manager to lead our growing portfolio of strategic accounts. You will be responsible for driving adoption and outcomes that lead to renewals, expansion, and advocacy across our enterprise customers, ensuring clients constantly realize the value of our platform.

What You'll Do

Coach, onboard, and launch new clients while continuously maintaining and managing a book of business.
Preemptively identify problems or barriers and proactively collaborate with the team to determine solutions for clients.
Test playbooks, program ideas and track results based on defined customer goals.
Develop an extensive working knowledge of GoLinks’ products, services, and best practices.
Be the trusted partner and expert for customers at scale on use-case and product functionality.
Successfully identify barriers to renewal and, at times, negotiate pricing details and help expand accounts when opportunities arise.
Advocate for the customer; provide updates to internal cross-functional partners on customer perspectives, risks, strategic insights, issue resolution activities, executive briefings, and requests.
Identify key changes in customers’ business which impacts the delivery of GoLinks’ products and services.
Ensure customers are maximizing Company’s technology solutions and service offerings to maximize their own effectiveness and productivity.

What We're Looking For

2+ years in a customer relationship role, including managing a book of business made up of SMB and Mid-market customers.
Demonstrated skills in customer adoption and managing relationships to ensure client satisfaction for managed services and / or a SaaS organization.
Strong oral and written communication skills with the ability to conduct presentations to Executives and large groups.
Organized with exceptional follow-through.
Bachelor’s degree or equivalent experience.

Nice to Have

Experience with Salesforce and/or customer management analytics software.

Benefits & Compensation

Compensation: $47K - $60K
Top-tier Medical, Dental, and Vision benefits, including FSA.
Life Insurance, AD&D, STD, and LTD benefits.
EAP and monthly wellness stipend for your physical and mental health.
401(k) retirement plan.
Paid Holidays, including a Winter Break.
New hire stipend to cultivate a better work environment.
All expenses paid company off-sites and free lunch biweekly at Company meetings.
Learning & Development benefits for continuous learning.
MacBook Pro or equivalent laptop.
Hybrid schedule and flexible remote work environment.