Elsevier is seeking a Customer Success Manager, Nursing Health Education to partner with faculty at universities and colleges. In this remote role, you will provide product consultation, training, and support for Nursing and Allied Health programs to drive high faculty satisfaction and ensure account success.
What You'll Do
- Provide faculty with onboarding, in-depth training, and consultation on best practices for product optimization.
- Guide faculty through varying customer journeys with proactive outreach and support.
- Respond effectively to inbound customer inquiries and concerns.
- Monitor product usage to identify opportunities for intervention or enhancement.
- Identify churn risks and upsell opportunities for the sales team.
- Serve as a product expert by staying current on all product offerings.
- Document faculty interactions and market feedback.
What We're Looking For
- Prior experience in education, training, sales, support, communications, or digital media.
- Experience solving complex problems, demonstrating attention to detail, and researching technical issues.
- Excellent organizational skills and a high attention to detail.
- Strong verbal, written, and presentation skills.
- Proficiency with Microsoft Office (Word, Outlook, Excel, PowerPoint).
Technical Stack
- Microsoft Office: Word, Outlook, Excel, PowerPoint
Team & Environment
You will be part of a collaborative team focused on delivering success and building strong customer relationships.
Benefits & Compensation
- Comprehensive, multi-carrier program for medical, dental, and vision benefits.
- 401(k) with match and an Employee Share Purchase Plan.
- Wellness platform with incentives, Headspace app subscription, Employee Assistance, and Time-off Programs.
- Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity.
- Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits.
- Health Savings, Health Care, Dependent Care, and Commuter Spending Accounts.
- Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer.
Work Mode
This is a remote position open to candidates in eligible locations globally.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
