EDTELLIGENT is hiring a Customer Success Manager (m/w/d)

EDTELLIGENT is hiring a Customer Success Manager (m/w/d) to be the trusted guide for our customers, ensuring they derive maximum value from our software from initial onboarding through to long-term success. You will work at the intersection of our customers, our product, and our internal teams to foster satisfaction, retention, and growth.

What You'll Do

• Accompany customers from onboarding to long-term use, ensuring they love our software.
• Understand customers' individual goals and help them achieve these with our solution.
• Analyze usage data and proactively identify optimization potential.
• Build outstanding product knowledge and ensure customers are successfully represented.
• Work closely with Sales, Marketing, and Product Development to share best practices and support prioritizing new features.
• Build genuine relationships with the goal of having satisfied customers who are happy to renew and recommend.

What We're Looking For

• Relevant work experience (minimum 3 years) in Customer Success, Account Management, Project Management, or a comparable role.
• Technical background, ideally a degree in Business Informatics or Computer Science.
• Excellent communication and consulting skills in German and English.
• Outstanding technical understanding and eagerness to quickly learn new tools.
• Confident use of MS Office, especially Excel.
• Good understanding of data structures and familiarity with XML and JSON.
• Empathy, initiative, and a good sense for customer needs.
• Structured way of working, hands-on mentality, and team spirit.

Nice to Have

• Experience in a B2B SaaS environment.
• Experience with Kursnet and mein NOW.

Technical Stack

• MS Office
• Excel
• XML
• JSON

Team & Environment

You will join a small team of 1-10 employees with flat hierarchies and an open communication culture.

Benefits & Compensation

• A meaningful, innovative product that creates real value for customers.
• High degree of creative freedom and the opportunity to take responsibility from day one.
• Full flexibility in working: use our office in Munich Giesing or work completely remote.
• Flexible working hours.
• Dynamic team with flat hierarchies and open communication culture.
• Collaboration with experienced company founders.
• Attractive compensation.

Work Mode

This is a hybrid role. You can choose to work from our office in Munich Giesing or fully remote.

EDTELLIGENT is an equal opportunity employer.