Reform is looking for a Customer Success Manager to ensure our clients enjoy a seamless, high-touch experience from design through installation. You will be the critical link supporting clients and internal teams, resolving issues proactively, and ensuring every detail is perfect before production.
What You'll Do
- Provide thoughtful, friendly, and solution-oriented support to clients throughout their projects
- Review designer orders before production to ensure accuracy, completeness, and alignment with standards
- Respond promptly to client inquiries via phone, email, and chat
- Coordinate final delivery and installation logistics with clients and partners
- Troubleshoot order issues and assist with installation-related questions
- Order and track replacement parts for clients as needed
- File and manage claims-related documentation
- Gather and share client feedback and recurring trends to improve the overall experience
What We're Looking For
- Experience in a client-facing role (in person or remote)
- Exceptional organizational skills and a sharp eye for detail
- Excellent written and verbal communication skills
- Ability to manage multiple tasks independently in a fast-paced environment
- College degree or equivalent experience
Nice to Have
- Kitchen design experience is highly desirable
- Construction project management is a plus
Benefits & Compensation
- Base salary of $70,500
- 20 days PTO with an increase on your anniversary up to 25 days
- 11 paid holidays
- 4% 401(k) match
- Health insurance
Work Mode
This is a fully remote position.
Reform is an equal opportunity employer.
